Coinbase has reduced account freezing issues by 82% and is prioritizing fixes, with users encouraged to DM coinbasesupport for prompt resolution of remaining restrictions not related to sanctioned or illegal activity.

Coinbase CEO Brian Armstrong said in a June 6 post on X that the crypto exchange has cut unnecessary account freezes and restrictions by about 82%, after making the issue a top internal priority. He acknowledged that account freezing had been “a major issue” for Coinbase users “for longer than is acceptable,” and urged customers whose accounts remain restricted for reasons other than sanctions or illegal activity to send a direct message to the @coinbasesupport handle for expedited review. Armstrong publicly credited product lead Dor Levi and a dedicated internal team for driving the improvements. According to Armstrong and subsequent coverage, Coinbase’s goal is to make account freezes rare and limit them to cases where the company is legally required to act (such as sanctions or court orders) or needs to protect users from scams and account compromises. Levi said Coinbase has made “significant investments” in machine learning models, infrastructure, and compliance workflows, improving model precision and recall so that fewer legitimate users are mistakenly restricted. The firm is also moving processes such as source-of-funds checks and enhanced KYC into the app to enable more self-service unfreezing, which is intended to reduce reliance on slow support channels and address one of the most persistent user complaints about centralized exchanges.

✨ AI-generated background, compiled from web sources — not editorial content.

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